Shipping policy

Order Processing Time

  • Orders are processed within 1-3 business days (Monday-Friday, excluding holidays).
  • During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Carriers

  • We use a variety of shipping carriers including USPS, UPS, FedEx, DHL to ensure the best possible delivery experience.

Tracking Your Order

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
  • You can track your order on the carrier's website using the provided tracking number or use our Track Order feature: https://primalclo.com/apps/track123

Shipping Restrictions

  • We currently ship to the United States and select international destinations.
  • Certain items may be restricted from international shipping due to regulations or size limitations.

Customs, Duties, and Taxes (International Orders)

  • International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
  • These fees are determined by the customs agency of the destination country and are not included in the purchase price or shipping cost.
  • We recommend checking with your local customs office for more information about potential fees.

Address Accuracy

  • Please ensure that your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact our customer service team immediately at primalclo.sppt@gmail.com
  • We will work with the shipping carrier to resolve the issue and ensure you receive your order or a replacement as soon as possible.

Returns & Exchanges

  • For information on returns and exchanges, please refer to our [Return Policy] https://primalclo.com/policies/refund-policy.

Contact Us

  • If you have any questions or need further assistance, please contact our customer service team:
    • Email: [Primalclo.sppt@gmail.com]
    • Live Chat: Available on our website during business hours
    • Instagram: @Primal.clo

Thank you for shopping with Primal! We appreciate your business and are here to make your shopping experience as smooth and enjoyable as possible.